At Prayag Hotel and Restaurant, your privacy is a priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or stay with us. By using our services, you agree to the terms outlined in this policy.
Information We Collect
We collect both personal and non-personal information in the following ways:
Personal Information
When you make a reservation or contact us, we collect personal details such as:
- Name
- Contact information (email, phone number)
- Address
- Payment details (credit/debit card information)
- Government-issued photo ID details (for verification)
Non-Personal Information
We may also collect non-personal data such as:
- IP address
- Browser type
- Device Infomation
- Website usage data (page visited, time spent on site etc.)
- Location data (if enabled)
How we use your information
We use your personal and non-personal information for the following purposes:
- To process reservations and bookings
- To communicate with you (confirmation, updates, promotional offers)
- To provide customer support
- To improve website functionality and user experience
- To manage payment and financial transactions
- To send marketing communications (with your consent)
- To comply with legal obligations
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. These technologies help us remember your preferences, analyze site usage, and display personalized content and advertisements.
You can control cookie settings through your browser or by using the cookie consent banner on our website. For more details, please refer to our Cookie Policy.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies that assist us with website hosting, payment processing, customer service, etc.
- Legal Authorities: If required by law, we may share your information to comply with legal obligations, prevent fraud, or protect our rights.
International Data Transfers
If you are located outside of India, please note that your personal information may be transferred to, and stored in, India, where our servers are located. By using our services, you consent to this transfer of information.
Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access and review your personal data
- Request correction or deletion of your information
- Opt-out of marketing communications
- Withdraw your consent at any time
To exercise your rights, please contact us using the details below.
Children’s Privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete it.